FAQ
🌿 Frequently Asked Questions
We're here to make things easy, clear, and human. If you have any questions that aren't listed here, feel free to reach out at hello.imaginationcreations@gmail.com
❓Who makes your products?
All of our items are made to order through our trusted print partner, Gelato. That means your print is lovingly created and shipped from a facility closest to you whenever possible to reduce delivery times and environmental impact.
Please note: I do not personally ship or print items from home—but I do personally design and package every bit of magic that goes into the artwork itself.
❓How long does shipping take?
Processing typically takes 2–5 business days, and shipping times vary by region, about 3–7 business days.
Tracking is provided with most orders. Delays may occur during peak seasons or due to customs or local postal service issues.
❓What if my item arrives damaged or doesn't show up?
If your order arrives damaged or goes missing in transit, email me within 7 days of delivery at shopImaginationCreations@gmail.com, and I’ll be happy to file a reprint or refund request with my production partner on your behalf.
I’ll always advocate for you—promise.
❓Do you accept returns or exchanges?
Because everything is made to order just for you, I can’t accept general returns or exchanges. However, if there’s any issue with your order (e.g. printing error, damage, or loss), please reach out and I’ll do my best to make it right.
❓Can I request a custom piece?
Custom requests are closed for now so I can focus on releasing new collections. But I love hearing your ideas—feel free to send them my way for future inspiration!
❓Do you charge shipping for refunds?
We don’t charge for shipping however we don't cover any shipping cost for returns that may be incurred. If something arrives damaged or incorrect, we’re happy to help with a replacement — but shipping fees may apply.
❓Can I copy, resell, or use this artwork commercially?
Nope! 😊 All artwork is original and protected under copyright.
hearing your ideas—feel free to send them my way for future inspiration!
© 2025 Imagination Creations LLC. Personal use only — no reproduction, resale, or commercial use is allowed without written permission. Thank you for respecting the heart and creativity behind each design.