Refund policy

Refund Policy

Thank you for shopping with Imagination Creations.

Because many items in this shop are handmade, one-of-a-kind, or made in small batches, please read the refund policy carefully before placing your order.

Returns and Exchanges

I do not accept general returns or exchanges for change of mind, buyer’s remorse, or accidental purchases.

Happy Little Creatures and other handmade items are created, packed, and sent with care. Because each piece is unique, I cannot guarantee an exact replacement or exchange.

Order Issues

If there is a problem with your order, please contact me within 7 days of delivery through the Contact page.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging, if the item arrived damaged

Issues are handled case by case, and I’ll do my best to help when something has gone wrong.

Damaged Items

If your item arrives damaged, please contact me within 7 days of delivery with photos of the item and packaging.

Because handmade items are unique, a replacement may not always be possible. Depending on the situation, I may offer a repair option, replacement if available, partial refund, or refund.

Lost or Delayed Packages

Once an order has been handed to the shipping carrier, delivery timing is outside of my direct control.

If your package is delayed or appears lost, please check the tracking information first and contact the shipping carrier for updates. If you still need help, reach out through the Contact page and I’ll do my best to assist.

Incorrect Addresses

Please make sure your shipping address is correct before placing your order.

Imagination Creations is not responsible for packages delivered to an incorrect address provided at checkout. If you notice an address mistake after ordering, contact me as soon as possible. I’ll do my best to help if the order has not shipped yet.

Cancellations

If you need to cancel an order, please contact me as soon as possible.

Cancellations may be possible only if the order has not yet been packed or shipped. Once an order has shipped, it cannot be canceled.

Custom Orders

Custom or personalized orders, if available, are final sale unless they arrive damaged or there is an issue with the order.

Refund Timing

If a refund is approved, it will be processed back to the original payment method. Please allow time for your bank, card provider, or payment processor to complete the refund.

Questions

If you have questions before placing an order, please reach out through the Contact page.